Business Policies

Arrival to Your Session

Please be ready for your scheduled bodywork session 5-10 minutes prior to the scheduled starting time so your horse is clean, ready, and relaxed. If your horse is not ready at the scheduled starting time, the session may need to be shortened. With the exception of your horse's initial bodywork session, you are not required to be present during your scheduled appointments.

 

Please have your horse secured in a location of the barn, farm, or property that is quiet and comfortable for your horse. Please do your best to avoid areas of high traffic and commotion to ensure that your horse can experience the full benefits of the bodywork session.

 

Cancelation Policy

• More than 48 hours' notice: No charge for cancellation(s)
• 24-48 hours' notice: 50% of the session fee will be charged for cancellation(s)
• Less than 24 hours' notice: Full session fee charged for cancellation
• Emergency situations: Cancellations due to emergencies will be handled on a case-by-case basis, with fees potentially waived based on the circumstances. Please reach out to Kate as soon as possible if an emergency arises.

 

Late Arrival Policy

Late arrivals made 15 minutes after the scheduled start time, or no-shows, will be automatically cancelled and charged for the scheduled session. At the discretion of Elevated Bodywork, Kate may be able to accommodate a full or partial appointment for late arrivals.

 

Travel

A travel fee will be incurred for distances further than 20 miles from Tulsa, OK 74105, and may be split among clients within the same barn. Please reach out to Kate to discuss travel fees.

 

Payment

All payments must be paid to Equine Bodywork in full either prior to or immediately after services are rendered, and may be paid via cash, PayPal, Venmo, or Zelle. Depending on payment method, an additional fee may be charged to the owner. If a client wishes not to be present during the scheduled bodywork session, payment will be required prior to the appointment. A late fee of $20 will be incurred from payments made within 7 days of a bodywork service. A late fee of $35 will be incurred from payments made within 8-14 days of a bodywork service. Payments made after 14 days will incur a late fee of $50.

 

Liability Disclaimer

Working with any animal involves inherent risk. The owner agrees to not hold Elevated Bodywork responsible for any injury or condition that may occur to their animal. Elevated Bodywork agrees not to hold the owner responsible for any injury that may occur to them during the appointment (e.g.: bite, kick, etc.).

 

Elevated Bodywork reserves the right to end a bodywork session at any time they feel their or the horse's safety is in question and/or the horse is not responding appropriately to the bodywork.

 

Existing and New Medical Conditions

It is the owner's responsibility to keep Elevated Bodywork informed of any medical treatment, current medications, or changes in the horse's health condition. If necessary, the owner may be asked to obtain a new referral from the horse's primary veterinarian stating that Elevated Bodywork's services are safe to continue.

 

Veterinary Disclaimer

Kate Swan at Elevated Bodywork is a certified Equine Bodyworker through Equinology. Massage or other bodywork modalities are never a replacement for proper veterinary care. Kate Swan, and anyone representing Elevated Bodywork, will not diagnose conditions, attempt any adjustments/musculoskeletal manipulations or prescribe medications, nutraceuticals, or supplements for their horse(s). In accordance with Oklahoma State Law, a veterinary referral stating that a horse may receive bodywork is required. It is the owner's responsibility to obtain a signed referral from their primary equine veterinarian permitting Elevated Bodywork's services on their horse(s). Kate is happy to assist the owner in acquiring a veterinary referral!